SCOPEAUTOMATION
ABOUT SCOPE AUTOMATION

TECHNICAL MIND.
HUMAN APPROACH.

SAM
COPE/NEWCASTLE-UNDER-LYME, UK

I like finding the thing everyone keeps working around — and building a better way to do it.

I’m Sam, the Systems Automation Engineer behind Scope Automation, based in Newcastle-under-Lyme. Scope Automation brings together my RMM and automation services with a portfolio of the engineering behind them. I have over six years’ experience in IT, including nearly four years at Commercial Networks Ltd.

I joined the MSP in November 2022 in technical support and progressed into a dedicated automation engineering role. Along the way, the managed estate grew from around 200 to more than 1,000 endpoints, supporting over 100 business customers.

Working across first- to third-line support gave me an understanding of the pressure on service desk engineers. It also taught me why good automation needs to account for different customers, awkward exceptions and the person who has to maintain it next.

My focus is effective RMM engineering: useful monitoring, reliable patching and maintainable automation. My hands-on ConnectWise experience underpins that approach, while the same principles guide how I assess and design improvements for platforms such as NinjaOne and Datto RMM — around their own capabilities and your operational needs.

THE FOUNDATION

SUPPORT.
SYSTEMS.
IMPROVEMENT.

NOVEMBER 2022

Into the MSP environment

Joined Commercial Networks Ltd in technical support, working inside a small, growing team.

AS THE BUSINESS GREW

From fixes to repeatable solutions

Worked across first- to third-line support, projects, Microsoft 365 and endpoint operations in an estate that grew beyond 1,000 endpoints.

DEDICATED ENGINEERING ROLE

Systems Automation Engineer

Designed, built, maintained and optimised automation across the MSP environment.

TRAINING + PLATFORM DEPTH

KEEP ASKING
BETTER QUESTIONS.

ConnectWise Automate
Expert Certified

Supporting hands-on engineering across monitors, searches, parameterised scripts and operational workflows.

ConnectWise Automate
Professional Certified

Platform certification alongside practical experience developing and maintaining MSP automation.

Secure & Manage Microsoft 365
Business Premium

Completed Jonathan Edwards’ training and applied its principles in real MSP security projects.

Experience on this site is described in my own capacity. It does not imply endorsement by a former employer, customer or vendor.

LET’S LOOK AT YOUR PLATFORMLET’S MAKE IT USEFUL

GOT SOMETHING
WORTH AUTOMATING?

Tell me where your RMM is creating work.
Let’s look at what could run better —
and how to get there.

LET’S TALK